Training Development

We have taken the liberty of sharing a few of the topics that may be of interest to you and your organization. If you currently have known training needs and don’t see what you’re looking for here, please call us. Our capable staff can design virtually any kind of program to meet your requirements. We look forward to helping you develop your organization’s members into an efficient, effective, and productive workforce.

Communication Skills

    Conduct Effective Meetings Successful Business Writing I and II Energize Your Presence

Respect in the Workplace

  • Appreciating Our Differences
  • The Spectrum of Harassment
  • Resolving Conflicts

Customer Service

  • Walk a Mile in Their Shoes
  • Who’s the Customer
  • Meeting the Customer’s Expectations
  • Taming the Angry Customer
  • Winning Customers on the Telephone

Staff Development

  • Star Performance Starts With You
  • Entering the Workforce – Everyday Tips for Success
  • Professionalism and You
  • Success as a Customer Service Representative
  • Individual and Group Success

Leadership and Management Skills

  • Moving Up To Manager
  • Performance Appraisal Process
  • Team Building
  • Developing Your Staff
  • Coaching and Counseling
  • Introduction to Project Management
  • Change – How to Prepare For It, Live Through It, and Run With It
  • Follow or Move Over – Lead People, Manage Things
  • Outdoor or Indoor – Experimental Training Transfer